Students are introduced to the basic principles of communication in social work. The content of the course presents the basics of verbal and non-verbal communication in social work and communication under the influence of emotions. The second part describes the differences between academic and professional communication and the distinction between the professional communication of a social worker and everyday communication. In the third practical part (exercises), the course content includes an analysis of communication with specific types of parties in social work.

define types of communication, describe the importance of communication skills in social work, determine their emotions and the emotions of the parties at the time of the communication meeting, interpret various laws of communication, define new approaches to improve communication practice in social work, define the characteristics and scope of verbal communication, observe non-verbal signs when communicating with the parties, determine the basic characteristics of communication with a user who is in resistance,