Students are introduced to the basic principles of communication in social work. The content of the course presents the basics of verbal and non-verbal communication in social work and communication under the influence of emotions. The second part describes the differences between scientific and professional communication and the distinction between professional communication of a social worker and communication in everyday life. In the third practical part (exercises), the course content includes an analysis of communication with special types of parties in social work.

define types of communication, describe the importance of communication skills in social work, to determine their emotions and the emotions of the parties at the time of the communication meeting, interpret different laws of communication, define new approaches in improving communication practice in social work, define the features and scope of verbal communication, observe non-verbal signs in communication with the parties, determine the basic characteristics of communication with a user who is in resistance,