Communication in Social Work
GENERAL INFORMATION ABOUT THE COURSE | |
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Course title | Communication in Social Work |
Chair of Labour and Social Security Law Sciences and Social Work | |
Number of ECTS credits | 5 |
Lecturer | doc.dr.sc. Ljerka Hajncl |
Office Address | Radićeva 13 |
Telephone | |
ljerka.hajncl@pravos.hr | |
Associate | Suzana Tomašević |
Office Address | Radićeva 13 S. Radića 17/1; Soba 18-2 |
Telephone | +385 31 224 550 |
suzana.tomasevic1@pravos.hr |
COURSE DESCRIPTION |
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Course content |
Students are introduced to the basic principles of communication in social work. The content of the course presents the basics of verbal and non-verbal communication in social work and communication under the influence of emotions. The second part describes the differences between scientific and professional communication and the distinction between professional communication of a social worker and communication in everyday life. In the third practical part (exercises), the course content includes an analysis of communication with special types of parties in social work. |
Course learning outcomes |
define types of communication, describe the importance of communication skills in social work, to determine their emotions and the emotions of the parties at the time of the communication meeting, interpret different laws of communication, define new approaches in improving communication practice in social work, define the features and scope of verbal communication, observe non-verbal signs in communication with the parties, determine the basic characteristics of communication with a user who is in resistance, |
TEACHING METHODS | |
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☑ Lectures ☐ Seminars and workshops ☑ Exercises ☐ Independent tasks ☐ Multimedia and internet | ☑ Distance education ☐ Office hours ☐ Laboratory ☐ Field work ☐ Mentoring work ☐ Knowledge test |
EXAMINATION PROCEDURE | |
☐ Oral exam ☑ Written exam ☐ Colloquium |
Other: |
ADDITIONAL FACTS |
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LIST OF LITERATURE FOR STUDIES AND EXAMS |
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Required reading |
Arambašić, L.. Svemoć i nemoć komunikacijskog procesa. 2021. Naklada Slap |
Kolesarić,V., Krizmanić, M. i Petz, B.. Uvod u psihologiju. 1991. Grafički zavod |
Pregrad, J.. Stres, trauma i oporavak. 1996. Alinea |
Hajncl, Lj.. Psihologijski intervju – kvalitativan metoda prikupljanja podataka (str. 57-61; str. 151-154). 2018. Naklada Slap |
Optional reading |
Reardon, K.. Interpersonalna komunikacija – gdje se misli susreću. 1998. Alinea |
Sladović Franz, B.. Osnove interpersonalne komunikacije za socijalne radnike. 2009. Pravni fakultet, Zavod za socijalni rad |