The aim of the course is to introduce students to the fundamental concepts and skills of effective communication, as well as the levels and forms of communication; to raise awareness of the significance of verbal and non-verbal aspects of communication and their impact on communication quality; and to teach students basic communication skills.

Explain the basic characteristics of the communication process, Explain different aspects of interpersonal and intrapersonal communication, Explain the characteristics and effects of verbal and non-verbal communication, Use active listening techniques, Analyze aggressive, passive, and assertive communication, Choose appropriate conflict resolution techniques for various situations, Adapt communication to people with diverse profiles,